You can purchase our sofas with trust at eSofa because we give a no-hassle 14-day return policy from the date of delivery.
Unwanted products must be returned in resaleable condition, which means they must be in their original, undamaged packaging.
Products that are not returnable
• Products that have been opened or unsealed (other than for inspection)
• Products that have been damaged
• Products that do not have their original packaging and logos
• Products that have been assembled in some way
Can I cancel my order?
Arranging returns. If you are
entitled to cancel your order, you must contact us to arrange returns. Returns
which have not been arranged with us will be refused. Any returns must be in an
unused condition. Please refer to our page for details of how to arrange a
return. You must comply with the relevant process set out in that policy in
order to complete a return.
If you cancel your order, returns will be at your cost.
We may reduce your refund to reflect any reduction in the value of the products, if this has been caused by your handling of them. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
Refunds. Any refunds are made using the method you used for payment within 10-14 days of your return of the products (or from when you provide us with evidence that you have returned your order). The maximum refund for delivery costs will be the cost of delivery by the least expensive delivery method we offer.
How much do return collections cost?
Anywhere in the UK, our bundle costs £249.
What if the item is damaged when it arrives, or I was sent the wrong item?
It's important that you check your order upon delivery because you'll be asked to sign a document stating that it's in good shape. Let the distribution team know if you're not satisfied.
Before we deliver to you, our quality team inspects all goods to ensure they meet the highest possible requirements. If we have missed something or sent you something incorrectly, please contact us as soon as possible and our team will investigate your complaint. We'll either refund your money, arrange for a repair, or send you a replacement.