Warranty

Five Year Product Guarantee

You can buy our sofas with trust at eSofa because all of our frames are guaranteed against structural manufacturing defects for a period of five years from the date of delivery. 

Extra Peace of Mind

The five-year structural warranty on our sofas is in addition to eSofas one-year guarantee, which protects all of our goods for one year from the date of delivery against manufacturing defects. 

What is not covered?

• Misuse

• Wear & Tear (Accidental or deliberate)

• Failure to keep up with maintenance

• Use for commercial or institutional purposes

• A product that has been improperly assembled or stored (e.g. damp or in direct sunlight.)

• Any object that has been altered in any way.

• Goods on clearance/display

 • Failure to adhere to the terms of these assurances

 Please note: These guarantees do not affect your legal rights.

 

How do I make a claim?

We have a dedicated Warranty Team that can assist you with any product issues you might have. Use the contact form at the bottom of this page to get in touch with them. Please provide all relevant details, as well as photos/videos of the problems and a summary of the issue. Our team will respond to all inquiries within 48 hours.