COVID 19 – We are running business as usual including deliveries. We remain fully operational, whilst keeping everyone safe. 
Returns
You can purchase
our sofas with trust at eSofa because we give a no-hassle 14-day return policy
from the date of delivery.
Unwanted products
must be returned in resaleable condition, which means they must be in their
original, undamaged packaging.
Products that are not returnable
•
Products that have been opened or unsealed (other than for inspection)
•
Products that have been damaged
•
Products that do not have their original packaging and logos
•
Products that have been assembled in some way
FAQs
Can I cancel my order?
You have a right to change your mind and cancel your order
within 14 days of ordering it (unless the products were bespoke and made to
your specifications). To cancel, please contact us
using the contact details at our Contact
Us page. After you have cancelled your
order, you must return the products to us within 14 days of cancellation.
Arranging returns. If you are
entitled to cancel your order, you must contact us to arrange returns. Returns
which have not been arranged with us will be refused. Any returns must be in an
unused condition. Please refer to our Returns page for details of how to arrange a
return. You must comply with the relevant process set out in that policy in
order to complete a return.
If you cancel your order, returns will be at your cost.
We may reduce your refund to reflect any reduction in the value of the
products, if this has been caused by your handling of them. If we refund you
the price paid before we are able to inspect the products and later discover
you have handled them in an unacceptable way, you must pay us an appropriate
amount.
Refunds. Any refunds are made using the method you used for payment within
10-14 days of your return of the products (or from when you provide us with
evidence that you have returned your order). The maximum refund for delivery
costs will be the cost of delivery by the least expensive delivery method we
offer.
How much do return collections cost?
Anywhere
in the UK, our bundle costs £249.
What if the item is damaged when it arrives, or I was sent the
wrong item?
It's important that you check your order upon delivery
because you'll be asked to sign a document stating that it's in good shape. Let
the distribution team know if you're not satisfied.
Before we deliver to you, our quality team inspects all goods to ensure
they meet the highest possible requirements. If we have missed something or
sent you something incorrectly, please contact us as soon as possible and our
team will investigate your complaint. We'll either refund your money, arrange
for a repair, or send you a replacement.