Returns

You can purchase our sofas with trust at eSofa because we give a no-hassle 14-day return policy from the date of delivery.
 
Unwanted products must be returned in resaleable condition, which means they must be in their original, undamaged packaging.

 

Products that are not returnable

       Products that have been opened or unsealed (other than for inspection)

       Products that have been damaged

       Products that do not have their original packaging and logos

       Products that have been assembled in some way

 

 

 

Change of Heart Policy

In addition to our Change of Heart Policy, we give a 14-day no-hassle return period on our goods.

We understand that you can change your mind after placing an order; simply contact us and we will make unlimited changes to your order free of charge up to 96 hours before delivery.

 

FAQs

Can I cancel my order?

Yes, indeed! You can cancel your order up to 96 hours before it is scheduled to be delivered; simply contact us and we'll cancel it and issue a full refund. That's what there is to it! If your order has already been shipped, we'll send you instructions on how to return it or arrange for a pickup. You'll get a full refund until it's returned to us (minus any collection costs, if you use our service). 

How much do return collections cost?

Anywhere in the UK, our bundle costs £249.

 

What if the item is damaged when it arrives, or I was sent the wrong item?

It's important that you check your order upon delivery because you'll be asked to sign a document stating that it's in good shape. Let the distribution team know if you're not satisfied.

Before we deliver to you, our quality team inspects all goods to ensure they meet the highest possible requirements. If we have missed something or sent you something incorrectly, please contact us as soon as possible and our team will investigate your complaint. We'll either refund your money, arrange for a repair, or send you a replacement.

How long will my refund take?

We will process your refund within 7 days of receiving the items, but please allow up to 10 days for it to enter your account because different banks and card companies have different terms.