COVID 19 – We are running business as usual including deliveries. We remain fully operational, whilst keeping everyone safe. 
We want to make sure you only get information that is important to you and your order, and we promise to do whatever we can to keep our customers safe from spam.
We want you to be sure that your personal information will be protected when you shop with us, and that you understand how we can use the data we collect.
Some of the information we may collect and hold about you includes:
• Your name
• Billing and delivery postal addresses
• Phone numbers
• Email addresses
• Usernames and passwords
• Browsing activities
• Customer queries
We need this information in order to provide the best service possible in relation to your order. Please be assured that your payment information will not be stored. Please see our Security page for more detail on our payment gateways.
This data can be gathered by doing the following:
• Make a purchase using our website, or over the phone
• Submit a review of your shopping experience
• Open a customer account with us
• Contact us regarding your order, by email, phone or through one of our website forms
Some of the information we may collect and hold about you includes:
• Your name
• Billing and delivery postal addresses
• Phone numbers
• Email addresses
• Customer queries
We want to be able to consider our customers' needs and provide them with the best service possible, and gathering such data helps us do so. Your information can be used for the following purposes:
• Providing you with your chosen items
• Internal record keeping
• Improving our products and services
• Managing your marketing preferences
• Sending promotional emails that we think will be of interest to you
• Contacting you for market research purposes
• Contacting you regarding your order
• Sending you an invitation to review our service and your new furniture
• Performing security checks We promise that we will not sell, distribute or lease your personal information to any third parties unless we have your permission, or if the law requires us to do so.
eSofa will not keep your personal data for longer than is necessary for the purpose for which it was collected, unless there is a further legal reason for us to do so. We will take all reasonable steps to ensure the personal data is erased from our systems, or securely destroyed when it is no longer required. We will keep your data for as long as you continue to shop with us, or use our services (for example where your product is under a product guarantee) and for a period time afterwards when we may contact you if there is a legitimate interest to do so. We may also be required to retain your data for legal reasons.